Article introduces the Business Process Re-engineering, based on extensive references to the book "Reengineering the Corporation" by Hammer and Champy. It will draw out some questions about the absolute benefits of reengineering. At the end, the enabling role of information technology will be discussed. The reengineering profoundly changes all aspects of business and people. Part of the organisation is easy to change by reinventing a way to work. However, the other part, people, is very difficult to change. In particular, it requires not only jobs and skills change but also people's styles - the ways in which they think and behave - and their attitudes - what they believe is important about their work. These are indispensable factors to determine whether reengineering succeeds or not. Leaders must help people to cope with these changes. Read More...
Business Process Reengineering: Is it really difficult to implement?
Filed under Benchmarking, Operations, White Papers