Companies that successfully create and sustain value year after year are rare. Many try to, but a recent study of 2,000 companies over 10 years by our consulting firm, Bain & Co., found that only one in 10 achieved sustained, profitable growth.
Outourcing and offshoring began as cost-cutting measures, but companies that create real sustained value [...]
An interesting case that covers the importance of Call Center and the BPO sector in managing the business. The Pizza Hut Contact Centre annually answers and processes 3.4 million calls with 80 percent of these coming in between 5pm and 8pm…click here to refer the case study
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January 11, 2010 | Posted in
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IBM worked with Bharti Airtel, India’s leading telecom, to create an innovative model for IT delivery. For CIO Jai Menon, it means he can now focus more on launching and creating new revenue streams…refer to the complete case study
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M-Viron is the leading network of local Orange mobile specialists with 17 outlets across the UK. M-Viron focused on retail, but had some Business to Business customers, with their two telesales staff making all sales calls on mobile phones. read ahead
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A lot of companies these days outsource their HR functions in order to focus primarily on their core competencies. This case study reveals how a HR company with its expertise in Recruitment and Selection helped its client to develop a skilled work force. Read ahead
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A leading pharmacy retailer in Europe incurred high operational costs to manage its inventory. This is where infosys from India stepped in to help the company with the smooth technology tranfer. Read through to find out how this was achieved
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September 29, 2009 | Posted in
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Dow having a tie up with accenture for more than a decade and after having developed three strategic project and support centers driving high productivity, the effects are visible in overall productivity, project success rate and the company’s bottom line.
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In a far-reaching procurement outsourcing arrangement, Deutsche Bank outsourced its entire procure-to-pay process to Accenture. Rapid growth through acquisitions had a negative effect on the bank’s procurement operations, see how the state-of-the-art systems, tools and processes to manage the procure-to-pay process.
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September 29, 2009 | Posted in
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An interesting case study stating how a leading KPO service provider helped the customer save costs and improve productivity. Brand recall is the extent to which consumers remember advertising and other messages they have been sent about a brand. Its a type of brand awareness where the consumer recognises or identifies a brand, using information [...]
Philips selected Infosys in 2007 amongst 9 global BPO vendors to acquire and operate their Shared Service Centers (SSCs)after an exhaustive due diligence and capability assessment process. Two years into operations, Infosys furthur realizes the business value for Philips through the implementation of process automation projects, transaction based pricing model, leveraging best offshore locations and [...]
