CaseStudy.co.in» BPO

Outsourcing Can Do Much More Than Just Cut Costs

maddy — Mon, 28 Jun 2010 18:02:23 +0000

Companies that successfully create and sustain value year after year are rare. Many try to, but a recent study of 2,000 companies over 10 years by our consulting firm, Bain & Co., found that only one in 10 achieved sustained, profitable growth.
Outourcing and offshoring began as cost-cutting measures, but companies that create real sustained value routinely use them for far more strategic ends–to gain capabilities that they don’t have in-house, or to strengthen capabilities they do have. We have found that 85% of those winners use capability-sourcing broadly and strategically for everything from developing world-class talent to bringing new products to market faster and enabling business model innovation. In other words, they’ve moved way beyond mere cost-cutting.
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Pizza Hut Call Center Case Study

newuser — Mon, 11 Jan 2010 07:37:12 +0000

An interesting case that covers the importance of Call Center and the BPO sector in managing the business. The Pizza Hut Contact Centre annually answers and processes 3.4 million calls with 80 percent of these coming in between 5pm and 8pm…click here to refer the case study

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Customer Focus : Bharti Airtel grows at stunning pace

admin — Thu, 08 Oct 2009 23:15:18 +0000

IBM worked with Bharti Airtel, India’s leading telecom, to create an innovative model for IT delivery. For CIO Jai Menon, it means he can now focus more on launching and creating new revenue streams…refer to the complete case study

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M-viron: A Case Study on third party retailing in Telecom Sector

admin — Wed, 07 Oct 2009 01:03:27 +0000

M-Viron is the leading network of local Orange mobile specialists with 17 outlets across the UK. M-Viron focused on retail, but had some Business to Business customers, with their two telesales staff making all sales calls on mobile phones. read ahead

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A case study on HR – Recruitment & Selection

admin — Mon, 05 Oct 2009 15:37:51 +0000

A lot of companies these days outsource their HR functions in order to focus primarily on their core competencies. This case study reveals how a HR company with its expertise in Recruitment and Selection helped its client to develop a skilled work force. Read ahead

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In-store Inventory and Operations Management Solution for a Pharmacy retailer

admin — Tue, 29 Sep 2009 20:37:15 +0000

A leading pharmacy retailer in Europe incurred high operational costs to manage its inventory. This is where infosys from India stepped in to help the company with the smooth technology tranfer. Read through to find out how this was achieved

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Dow Chemical: Application Outsourcing – Interactive Credential

admin — Tue, 29 Sep 2009 20:09:50 +0000

Dow having a tie up with accenture for more than a decade and after having developed three strategic project and support centers driving high productivity, the effects are visible in overall productivity, project success rate and the company’s bottom line.

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chemical application insurance

Deutsche Bank: Procurement Business Process Outsourcing

newuser — Tue, 29 Sep 2009 14:26:17 +0000

In a far-reaching procurement outsourcing arrangement, Deutsche Bank outsourced its entire procure-to-pay process to Accenture. Rapid growth through acquisitions had a negative effect on the bank’s procurement operations, see how the state-of-the-art systems, tools and processes to manage the procure-to-pay process.

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Increasing Brand Recall

admin — Mon, 28 Sep 2009 20:11:36 +0000

An interesting case study stating how a leading KPO service provider helped the customer save costs and improve productivity. Brand recall is the extent to which consumers remember advertising and other messages they have been sent about a brand. Its a type of brand awareness where the consumer recognises or identifies a brand, using information from their memory.

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Infosys BPO partners with the Client for effective process transformation

admin — Sun, 27 Sep 2009 17:50:50 +0000

Philips selected Infosys in 2007 amongst 9 global BPO vendors to acquire and operate their Shared Service Centers (SSCs)after an exhaustive due diligence and capability assessment process. Two years into operations, Infosys furthur realizes the business value for Philips through the implementation of process automation projects, transaction based pricing model, leveraging best offshore locations and reducing employee attrition rates. Today, Infosys has 1400 FTEs managing complicated Finance and Accounting (F&A) processes and parts of the procurement business for Philips.

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