Category Archives: ERP
Six Sigma Approach to Retail Operational Effectiveness
A major Fortune 100 institution adopted Iontas’ Focus software suite as part of its Six Sigma initiative to streamline front office operations for their retail customer service. Established in 6,200 retail locations and with over 50,000 workstations, this company handles [...]
Filed under Computers and IT, ERP, MIS, Operations, Retail Sector, Six Sigma
Operational Excellence in the Process Industries: Driving Performance through Real-time Visibility
To achieve operational excellence, process manufacturers must be able to control costs while meeting customer expectations. Best-in-class process companies provide visibility into manufacturing operations while using real-time interoperability between manufacturing systems and business systems. Discover how best-in-class process manufacturers accomplish [...]
Filed under Computers and IT, ERP, Free Cases, LEAN Manufacturing, Operations
The Value of Feedback : Improvements based on the Voices of Customers & Dealers
Only few companies seem to fully exploit the valuable information they receive on customer and dealer opinions and preferences. The purpose of this study is to examine how firms can ensure that feedback contributes to the development of improvements in [...]
Filed under Computers and IT, CRM, MIS
Ferrari: The Italian Car Maker Forms Stronger Customer, Fan Connection with Top-Performing Web Site
Ferrari wanted to make its Web site as state-of-the-art The company migrated from a Java-based infrastructure to Microsoft® Office SharePoint® Server 2007 to streamline development, simplify content management, and improve the user experience. With the new site, Ferrari has created [...]
Filed under Business, Computers and IT, CRM, ERP
Changing Trends at ThyssenKrupp
ThyssenKrupp manufactures and configures custom elevators. To shorten sales cycles, reduce costs, and simplify ordering for agencies, distributors, and customers, Implementing the Cameleon Commerce Suite e-commerce platform and product configurator. Sales teams can now generate accurate real-time estimates and plans, [...]
Filed under Computers and IT, ERP
CRM Case Study: NetQos
Founded in 1999, and listed in Deloitte’s Fast 500 for four consecutive years, Fast 500 for four consecutive years, network performance management products & services. Looks to Xactly Incent for AppExchange to Automate Its Compensation Plans, Boost Productivity and Improve [...]
Filed under Computers and IT, CRM, ERP
Infosys helping a Global Automotive Manufacturer Streamline its HR Processes
This case study explores how Infosys partnered with a global automotive manfacturer and helped it to streamline its HR processes across 25,000 employees ... refer the case study for detailsa case study on infosys hr processesinfosys HR case study pptinfosys [...]
Filed under Computers and IT, ERP, Free Cases, HR
Infosys BPO partners with the Client for effective process transformation
Philips selected Infosys in 2007 amongst 9 global BPO vendors to acquire and operate their Shared Service Centers (SSCs)after an exhaustive due diligence and capability assessment process. Two years into operations, Infosys furthur realizes the business value for Philips through [...]
Filed under BPO, Business Strategy, Computers and IT, ERP, Free Cases
The dynamic IT environment
Transformation Under the Gun Birds Eye Iglo Group had just two years from its acquisition by Permira to move off its previous parent company's IT systems to a standalone IT environment. It was as much a greenfield opportunity to create [...]
Filed under Business Environment, Computers and IT, ERP
Glazer-Kennedy Inner Circle: Automated outreach to all members
Case Study: In Search of a Comprehensive CRM System
The Glazer-Kennedy Inner Circle is a well-known sales and marketing consultancy. The marketing strategists were seeking a customer relationship management (CRM) system, not only for their growing business, but for all their [...]
Filed under Business Strategy, Computers and IT, ERP