Category Archives: ERP
Infosys BPO partners with the Client for effective process transformation
Philips selected Infosys in 2007 amongst 9 global BPO vendors to acquire and operate their Shared Service Centers (SSCs)after an exhaustive due diligence and capability assessment process. Two years into operations, Infosys furthur realizes the business value for Philips through [...]
Filed under BPO, Business Strategy, Computers and IT, ERP, Free Cases
Measuring the ROI of ERP in SMBs
Enterprise resource planning (ERP) is more than a necessary infrastructure that forms the transactional system of record upon which a business is based. ERP is also the potential source of cost savings and operational improvements. It is also a serious [...]
Comments Off
Filed under Articles, ERP, White Papers
ERP aiding MindTree's cash books
MindTree was beginning to feel the drag created by bunch of spreadsheets and time consuming manual processes. They also needed the project to start asap. They've been rolling out a module a month for about two years. That sustained effort, [...]
Filed under Computers and IT, ERP, Featured Cases, Technology
Airtel : Adapting CRM's Road to Happy Clients
Airtel, a telephony superbrand, is well on its way to mastering the art of managing customers. The journey has been evolutionary and CRM now gives them the power to study the lives of its customers and offer them personalized services. [...]
Filed under Assorted, CRM, ERP, Featured Cases, Industry Specific Cases, Technology, Telecom Industry
CRM solutions help Lavasa Tackle 50,000 Customer Enquiries in a Month
The Lavasa project, India's largest hill city,spread over 12,500 acres, was getting between 40,000 to 50,000 inquires a month. But Lavasa’s nascent IT systems were not geared to cope with such an avalanche of enquires ... CRM pitching [...]
Filed under Computers and IT, CRM, ERP, Technology
Godrej’s Data Warehousing Initiative
Godrej Consumer Products Limited wanted to extract more value out of the well-formatted ERP data it had collected over the years. It implemented data warehousing and OLAP tools and applications to mine additional benefits and also paved the path for [...]
Filed under Computers and IT, e-Commerce, ERP
Aligning Sales Territories to Enhance Sales Productivity: Improving Customer Relationships in a Tough Economy
In a tough economy, retaining customers and reducing costs become paramount, and sales force productivity takes center stage. You should also be thinking about territory alignment: territory management directly affects customer relationships and the ability to tailor your approach to [...]
Filed under Computers and IT, CRM, ERP, Free Cases, Sales and Distribution, Technology, White Papers
CRM responsible for magic at Bharti
Bharti Tele-Ventures is one of India's leading private sector telecom operators. Its cellular business, AirTel, is a leading mobile telephony brand. Like any telco, Bharti considers information technology a key business enabler. "For telecom, IT is like bread and butter. [...]
Filed under CRM, Industry Specific Cases, MIS, Telecom Industry
Nirula's tasting the SAP flavour
Nirula's, a popular restaurant chain in North India, was finding its legacy system insufficient for its ambitious growth plans. So the group decided to consolidate its business processes on a SAP platform...click here to know how
Register to mark your comments
nirulas [...]
Filed under Computers and IT, ERP