Everyone's perpetually in a rush; we live in a 24x7 world and being in a hurry comes with the territory. Chandrashekhar Nene, vice president of IT at Kingfisher Airlines identified frustration stemming from standing in a line as one of the top reasons airlines get a bad rap. It spills, logically or not, into what passengers think about all the other services an airline provides. People hate queues. If you have queues, they hate you. Read how Kingfisher changed the experience...read the complete case