Mergers and acquisitions are always challenging, but today’s deals represent an altogether different breed. When transactions move this quickly and the time for due diligence is compressed, risks multiply exponentially—tempting management to become inwardly focused at the precise moment they should be devoting even greater attention to their customers, shareholders and other stakeholders. With consumer trust and confidence eroding, a sophisticated customer retention strategy is vital. And while shareholders have high expectations for synergy realization, they are also looking for a strong capital base, making a clear divestiture agenda essential. The right approach can help financial institutions reduce distractions, stay engaged with customers, improve the business model and fend off competitors while accelerating value capture from the deal. Read more...
